MYRADA | No.2, Service Road Domlur Layout BANGALORE 560 071. INDIA. |
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Rural Management Systems Series Paper – 37 |
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RESOURCE CENTRES OR???? | ||||
Aloysius P. Fernandez May 10, 2004 |
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The name “Resource Centres” does not reflect fully the reality that has emerged on the ground in Myrada’s projects. A “Resource” implies that it has a stock of skills and assets. The first Resource Centres which emerged in Myrada’s projects fitted this limited description. The popular use of the word “Resource Centre” also portrays an image of control/ownership from outside (by an Institution/NGO or Government) and usually backed up by financial support from outside. Those RCs which emerged subsequently do have a stock of skills and assets; but they are not the central distinguishing features of these RCs; there are several others which will be briefly listed here. In Myrada’s projects, the RC is managed by a Board called the RC Management Committee – comprising representatives of CBOs –mainly SAGs- who govern and are governed by a set of rules and conventions which the CBOs have decided are the most appropriate to run an institution which can achieve their own vision and mission. One RC in Myrada covers a specific area and a limited number of CBOs – around 120 – who apply to join the RC as members. However, a CBO cannot automatically join as a RC member just because it happens to exist in the area covered by an RC. It has to reach a certain standard of performance and maturity, which is assessed by the RC Board. This assessment is repeated annually. As regards financial support, the RCs share Myrada’s strong commitment to be self-sufficient. Accordingly, the CBOs pay a monthly fee to retain membership and are assessed or rated yearly to ensure that their standards have not declined to a level where they loose RC membership. The RCs have a separate office, a separate account and a financial management system; they present their Annual Reports before the General Body. Each RC has a full time staff, called the RC Manager; so far he/she is an experienced Myrada staff with at least 10 years experience in Myrada – and several years in the RC area of operation – who reports to the RC Management Committee. The Manager performs an executive function and is supported by several Community Resource persons selected by the CBOs. The RCs have several features in common, but also differ in terms of management policy and functions; there is no standardised framework that all the RCs have to fit into. What then do we call the RCs that have emerged in Myrada’s projects in order to indicate that they have these distinctive features? This paper asks for suggestions. But when you do make suggestions remember that the RCs are managed by the CBOs and supported financially by them. In turn the CBOs are rated by the RC Board annually to ensure that they are still eligible for membership. This makes them more participatory, accountable and yet independent than the Gram Panchayat. The degree of ownership, on-going and systematic review, monitoring and control of the RC exercised by institutions at the grass roots is far greater than the degree of control by people of the Gram Panchayat and its institutions. As with any institution however, this cannot be taken for granted, but must be a constant concern of the CBOs. Please also keep in mind that the SAGs whose representatives are on the Board of the RC are institutions of the poorer families and marginalised sectors; they have gained confidence to lobby for their rights and are increasingly recognised socially as a result of their experience in the SAGs and their success in initiating programmes and change in the village. Therefore the objective of equity is also promoted through the RCs which is not the case with the PRIs which reflect (and usually promote) the feudal, social and caste status dominant in society.
Myrada’s Mission gave them the institutional space and ideological support to emerge. Myrada’s Mission is to promote poor people’s institutions which includes building, a) their institutional capacity to manage their organisational affairs; b) their ability to raise resources thru savings and mobilisation and to manage them as well as the ability of each member to invest them to improve their livelihoods in a sustained manner; c) their empowerment to be agents of change; and d) to be respected partners in linkages with other institutions. Underlying this Mission is Myrada’s ideology to promote institutional and financial self reliance at various levels; the former through investment in upgrading staff skills and constantly reviewing the organisational structure and culture and the latter by responding to demand for services and being paid for services provided. The RCs emerged from this corporate culture which supported and nurtured them. Myrada did not rest with “preaching” self reliance; it has shown that self reliance is achievable within the context of NGO programmes – at the level of the Head Office, the Training Centres (CIDORs) the SAGs and the institutions it helped establish like Sanghamithra and MEADOW; the RCs are the newest institutions to follow this established path.
A supportive culture is important but not enough for a new institution to emerge. It also requires that there are pressures on the ground which support the emergence of an institution which is appropriate to respond to or cope with these pressures. The major pressure that triggered the emergence of the RCs was the decision to withdraw from areas where Myrada had worked for several years. Myrada management had long debated the strategy of withdrawal; opinions ranged from complete withdrawal of all staff and services at one end to a strategy which provided space for the emergence of a new institution in which Myrada would continue to play some role mainly to provide a stable executive component during the transition or withdrawal period; this strategy would require in the short term (for 3-4 years) that Myrada provides and finances an experienced and competent staff as well as supports the RC financially till it becomes self-reliant and is able to manage its own affairs. The SAGs were identified as the most appropriate institutions to take the lead in developing an RC; other CBOs could follow as the idea caught on. The SAGs had managed their institution well, raised resources through savings and from the Banks, settled problems when they arose, lobbied for change and for better management of government institutions and programmes as well as for their rights. Most of the SAGs had the experience of forming and managing Federations. Myrada staff met with the SAGs and proposed the idea of an RC. The staff were amazed with the response and the speed with which the RCs sprouted. Within eighteen months 53 RCs have emerged in nine Myrada Projects which were scaling down their programmes in clusters of villages where Myrada had worked for several years. These projects are HD Kote, Kadiri, Holalkere, Dharmapuri, Kamasamudram, Gulbarga, Kattery, Huthur and Germalam. A general overview indicates that a) the emergence and strength of the RCs depends to a large extent on the quality of the SAGs. Where the SAGs are functioning well, the RCs emerge quickly and also function well and b) where the nature of the programmes were conditioned largely by the donors priorities and systems, it took some time for the people to respond to the change required that gave priority to self reliance.
There are a few features which have been identified by visitors to and evaluators of the RCs and senior Myrada staff as the “core features” of the RCs. Though these features are listed here it does not imply that all the RCs have incorporated these features in their organisation and culture; in fact most have a long way to go, but what is important is that they are working towards institutionalising these core features in their organisation. This is turn requires that all the RC Managers and Myrada staff supporting them agree to these core features, understand their implications and develop a strategy and a plan to support the RCs to move towards achieving the objective of institutionalising them. These core features are the following:
The brief answer is: ”Any CBO which is a participatory body (as distinct from a representative one), which has evolved as an institution and rates high on all the six features as described in Myrada’s RMS Paper 33 as well as against other features which may be specific to it. In general such CBOs do not achieve the level of performance to become eligible members of RCs before 18 to 24 months. Any CBO below that age applying for membership of an RC should be requested to wait; there may be exceptions but care should be taken to ensure that in such cases there is unanimous support from the RC Committee as well as adequate rating preferably by an outside team. The present membership is largely of SAGs but gradually Watershed Management Associations (User or Area groups covering micro catchments of 150-200 ha., with about 35 families) are also joining in. The strength of these two categories of CBOs is that their members include all castes and creeds and are united by a degree of affinity among its members who are from the poorer sectors. The feature of affinity (mutual trust and support) is shared by all the SAG members even before the SAG is formed, but in the case of the Watershed Associations a special effort has to be made to strengthen this affinity since the Watershed Associations also include the landless cultivating in the upper reaches who in many areas tend to be marginalised. In the final analysis it is for the RC Boards to decide which of the CBOs are eligible. The Boards assess the SAGs and Watershed Associations before admitting them to membership. It must however be pointed out that the RCs have not yet considered thoroughly the question of which type of CBOs to admit as members. The exclusion of CBOs which are representative bodies (namely bodies formed through elections), therefore, is largely a Myrada suggestion. It is based on Myrada’s belief that though representative bodies are an essential feature of a democratic system and therefore must be promoted, yet, given the present scenario in the rural areas, the representative bodies reflect (and often strengthen) the feudal, caste and oppressive relations in society; besides elections to these bodies requires money, and is therefore considered to be an investment for which there must be an adequate return –the means adopted to achieve this return are often questionable. What about SHGs promoted by other Institutions (Banks, Government and NGOs)- can they become members of the RC? All RC Committees have decided that they are all eligible. In fact many Stree Shakti SHGs have applied to join the RCs in Karnataka; there are similar experiences in Andhra (Velugu SHGs) and Tamil Nadu (Mahilar Thittam SHGs). Unfortunately, while welcoming them, the RC Committees found that most of them are not up to standard. However, the matter has not been left to rest there. The RCs took up the task of building the capacity of these SHGs in order to become SAGs and make them eligible to join the RC. What about individuals in the RC service area who are not members of the CBOs? Most RCs have considered this issue and the decision is to provide services even to individuals who are not members of CBOs. However they would be charged for all services and in some cases they would be charged more than the CBO members. However, they are not eligible for membership in the RC. 6. Relationship with MyradaThis relationship is perhaps the most difficult to define clearly at this time since it depends on how self reliant financially the RC is, on the level of skills available to cope with its regular functions and on its capability to raise resources (skills and finance) to support new demands. The level of capacity to cope with these requirements differs from RC to RC and from project to project. It also depends on whether the RC is functioning in an area from which Myrada has withdrawn its programmes entirely (and therefore there are no Myrada Programme staff in the RC service area) or in an area from which the withdrawal is not complete. Once again this differs from Project to project. Another factor that affects this relationship is the emergence of the Training Centres (CIDORs) in most of Myrada’s Projects as independent bodies in terms of management and self reliant in terms of financial support. These CIDORs are managed by a Director and a small team of Trainers who are all experienced staff drawn from the Myrada Project area because they have training skills. A majority of the CIDORs are today financially self sufficient; they earn enough to cover costs of staff salaries and maintenance of the Training Centre. These CIDORs will remain in the area after the project withdraws. The project is managed by a Project Officer and a team which is reducing in size. The Director of the CIDOR starts by reporting to the Project Officer in the first few years; but as he/she develops the Training programme and the CIDOR reaches a stage of self-sufficiency, the Director of the CIDOR becomes fully in charge of the CIDOR. He/she however collaborates closely with the Project Officer. Myrada’s strategy is to bring all the RCs which are functioning in areas from which programmes have withdrawn under the CIDOR which will function both as a coordinating body of the RCs, as well as play a support and monitoring function. During the transition period, however, when the RC is being established and taking over several functions while at the same time the programmes are scaling down but still operating, both the Project Officer and the CIDOR Director have to work closely to ensure that the transition is smooth and mutually supportive. In fact it is in the interest of both the Project Officer and the CIDOR Director to work together. The Project Officer needs the CIDOR to provide training to the CBOs and others while the CIDOR Director needs the Project to provide exposure visits to the trainees and to draw trainers with specific skills (like soil engineers/agricultural officers) from the Project to support the training programme. The Project Officer and the CIDOR Director are co-ordinated by the Programme Officer in charge of over all support to the project. The RC staff continue to be on the roles of Myrada even though the RC may contribute to his/her salary; they are transferable and may be shifted both within the project area as well as to other projects; they may also be transferred to the CIDORs and vice versa The relationship with Myrada also functions on an over arching level. For example Myrada endeavours to share its organisational vision/mission with the RC as it has done with the SAGs and other CBOs. The major features of this vision/mission are: a) the building of poor people’s institutions which are participatory; b) the thrust towards self reliance in resources; c) the concern to absorb new skills to cope with people’s requirements; d) the confidence to initiate and sustain change in the home and in society; and e) the institutionalisation of learning and self assessment. The financial aspect which links Myrada with the RC is a critical factor that determines this relationship. Until the RC reaches self sufficiency, Myrada has to raise resources to support it; but what happens thereafter? It is not realistic to believe that a financial relationship does not influence the overall give and take between two institutions. However, this relationship should not be based on dependency of one for its very existence on the other . The healthiest situation would be one where the RC is self reliant – which means that its raises enough money to cover all costs including the salary of the RC Manager – and yet Myrada provides a certain amount to the RC every month to help it to improve its capacity to cope with emerging local situations and needs. To put figures to words, one RC costs about Rs 18,000 per month (including the salary of the RC Manager). Many RCs have been able to raise this amount and have proved that it can be done. Would Myrada provide a sum of Rs.5000 to Rs.6000 monthly even to these RCs? I am inclined to answer “yes” which means that Myrada has to be able to raise this amount from somewhere. However, contrary opinions are welcome.
As the project withdraws from particular areas, the RCs in these areas begin to relate with the CIDORs. The number of RCs relating with the CIDORs increases every year. The CIDORs role is to support the RC and to monitor its progress; this involves:
The CIDORs in brief will not directly supervise the functioning of the RCs, but ensure that the RCs and CBOs have the appropriate systems in place and the skills and linkages required for sustainability and that these systems are functioning effectively.
The papers prepared by Projects for the Hosur Workshop identified the following qualities of the RC Manager. The RC Manager must be a middle level Myrada staff (Sector Officer and above) with at least 10 years experience in the organisation whose performance has been consistently good; he/she needs to have a good rapport with people, to be a good communicator, to be honest and transparent in dealings, punctual, able to bring people together and to provide support to the RC to become self reliant and the Community Resource Persons to grow. He/she should be aware of latest developments related to services provided by Government and of the general political-economic scenario. He/she must have a grasp of accounting systems and procedures and basic computer skills and be able to write reports. He/she functions like an Executive who is responsible to the RC Management Committee whose members are elected from the CBO members of the RC. He/she is considered to be part of the core staff of Myrada. Great care should therefore be taken to ensure that the right people are selected for the position
The above are some of the organisational responsibilities of the RC Manager which are critical for the good functioning of the RC and which cannot be overlooked. There are several others which are not listed here. It will be helpful if the RC Managers can put together an Operations Manual to guide the RC Managers. 9. RC InfrastructureThe RC office must be separate from Myrada’s infrastructure. If the Myrada Project wishes to donate its Sector office to the RC, as it withdraws from the area, it can do so, but the RC should not implement any Myrada programmes through its office. The RC office should be located near the centre of the RC service area; it should be easily accessible by a regular bus service and preferably close to a Bank. If it is close to the market place it would be an additional advantage. The Office should have: A pucca building which has at least one large common room and two additional rooms with electricity; it must have attached toilets and piped water, a telephone, internet facility, a motor bike and one or two computers. Some RCs have a Fax machine and a camera, but these are not priority items.
The RCs are already providing a wide variety of services which need not be listed here. However it must be noted that there is general agreement that the RC should focus on its service area before it provides services outside. The RC’s priority is to ensure “consumer satisfaction” or the satisfaction of its member CBOs and not to become another CIDOR. The RC therefore needs to be careful about accepting to provide services to areas outside its service area like training to SHGs in other districts. The RC members are paying for services –they must therefore get “value for money”. Though the full list of service being provided will not be given here, a few categories of services need comment since they are at the cutting edge of development strategy; some of these are being provided but need much more organisation and support, while others need to be considered:
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What is of concern in the graph is the large gap between the two assessments related to the RCs performance in the domain of financial systems. I am not particularly concerned if both assessments agree to rate any feature low on the scale; this performance can be approved; what is of concern is the case where there is a wide gap –this indicates that the RC members have not set their sights high enough and tend to be satisfied with a low level of performance. In most cases it is due to a lack of awareness of what they can achieve. This must be addressed by training and institutional capacity building exercises.
Aloysius P Fernandez |
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